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Importance of Smile in Managerial
Communication
Proceedings of 6th Asia-Pacific ABC Conference on Management
Communication on the theme "Management Communication: Trends
& Strategies" Conducted by IIM, Ahamedabad, McGraw Hill
Abstract:
Good managers possess a knack to lighten-up their environment
with a radiant smile. They trigger happiness wherever they go;
for, their faces exude enthusiasm exhibiting their inner
strength. Their smile reflects their openness and friendliness
enabling them to strike a chord and create a deep relationship
with their people. Ever since the leadership orientation has
moved from the command-and-control pattern to the
communicate-and-cooperate pattern, smile has become an
essential trait to connect with the people at an emotional
level. Managers with perennial smile are likeable to work with;
for, they inspire those around with their vibrant, positive
mood encased in their smile. Especially, ordinary employees who
are insignificant in the organisation feel much recognised and
accepted when they encounter a boss who has a friendly smile.
Smile has not only the power to brighten up their day, but is
as good a motivator as empowerment, praise and recognition.
Moreover, research shows that people who smile are perceived to
be more pleasant, sincere, sociable, competent, honest, highly
esteemed and popular. Perceptions, on the other hand, play an
important role in the preference and likeability of a manager.
So, it's desirable for the manager to influence the perceptions
of his people with positive cues like an earnest
smile.
by Samuel Babu Sekar -- ICFAI University
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Date posted: March
29, 2007
Last revised:
August 17,
2008
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Source:
http://papers.ssrn.com/sol3/papers.cfm?abstract_id=976137
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